Microsoft explains global service issues caused by network upgrade

Microsoft, a major software company, has said that problems with its services around the world were due to a technical issue from a past network upgrade, not cyberattacks.

The company stated that the problem has nothing to do with artificial intelligence (AI) agents. This follows a disruption that affected users in various places trying to access key services like Microsoft Outlook, Microsoft Teams, and Microsoft Copilot.

Microsoft provided clarification after users faced trouble accessing these services on Friday. In a statement on X, Microsoft explained that the issue arose from a recent network change that revealed a problem linked to an earlier upgrade in network capacity.

“This was a technical issue not related to cyber or AI/agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change,” the company said.

The tech giant also mentioned that it has fixed the main issue and is working hard to restore services to the customers and regions still affected. Microsoft said it is taking a careful approach to restoration, checking service stability at each step due to high demand.

The company noted that service availability and email delivery performance are improving across many parts of the affected network, and things are getting closer to normal.

“We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure,” Microsoft said.

Microsoft apologized to its customers and partners, acknowledging the trouble the incident caused and how much organizations rely on its services for their daily work.

“We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously,” the company stated.

Finally, Microsoft said its teams are looking into the incident and will share a complete report once the investigation is done.