FAAN Clears Air on Uber, Bolt at Airports

The Federal Airports Authority of Nigeria (FAAN) has said it has not placed a full ban on e-hailing services like Uber and Bolt at Nigerian airports.

FAAN made this clarification in a statement on Thursday in Lagos.

The agency mentioned that talks are ongoing with operators to create a workable plan for their services.

FAAN stated that its position on e-hailing services is not meant to limit how passengers access transport options or reduce the convenience these platforms provide.

The authority emphasized its main concern is to ensure that transport activities at airports meet safety, security, and operational standards.

Airports are strictly regulated areas. This requires all transport providers to have a proper system that allows the airport authority to monitor their vehicles, drivers, and operations.

FAAN noted that this system is also critical for effective coordination during security or passenger-related incidents.

The agency explained that this requirement is especially important due to the large number of passengers moving through airports.

FAAN highlighted that transport providers must be identifiable, accountable, and integrated into the airport’s security and operational systems.

It also clarified that its Airport Car Hire Rank Management System (ACHRAMS) is not an e-hailing app.

FAAN said ACHRAMS was designed mainly to provide operational visibility and tracking within the airport area, while also managing relevant airport charges.

The authority mentioned that it has received complaints and noticed operational issues with transport services in and around airport areas, such as passenger solicitation and touting.

These concerns made it necessary to create a clear plan for managing transport services at airports.

"The authority has been engaging relevant e-hailing operators to develop a mutually acceptable operational framework that will recognize the value of our service," FAAN said.

"FAAN is addressing the safety, security, accountability, and passenger-experience needs of the airport environment."

They added, "The current situation should therefore not be misunderstood as FAAN declaring a full ban on e-hailing services."

FAAN explained that the ongoing discussions aim to ensure e-hailing services can keep serving passengers within a framework that meets airport operational needs.

While they acknowledged the convenience and extra transport options offered by platforms like Uber and Bolt, FAAN also recognized the concerns of passengers who may face inconveniences during this resolution process.

The authority stated that the outstanding issues include passenger safety, security, operational visibility, accountability, and managing pick-up activities at airports.

FAAN expressed confidence that a satisfactory agreement would be reached soon.

It reiterated that its actions are based on the need to protect passengers and provide a safe, secure, and orderly airport experience.

FAAN remains committed to collaborating with Uber, Bolt, and other transport providers to ensure passengers have safe and convenient transport options at Nigerian airports.